Refund Policy

This Refund Policy applies to TatiTag, operated by PT Karya Insan Asia, located at Ihsan Residence 2, A18, Kecamatan Cipayung, Kota Depok, Indonesia.

1. Eligibility for Refunds

TatiTag offers a 7 (seven) day refund period for new paid subscriptions. This period is intended to allow users to evaluate and learn the Service. Refund requests must be submitted within 7 days from the date the payment is successfully completed.

2. Non-Refundable Situations

Refunds will not be provided if:

• The refund request is submitted after the 7-day period
• The subscription period has substantially elapsed
• The Service has been used in a manner inconsistent with evaluation or testing purposes

3. Subscription Cancellation

Users may cancel their subscription at any time through the TatiTag dashboard.

• Cancellation prevents future invoices from being issued
• Cancellation does not automatically trigger a refund for payments already made
• Access to paid features remains available until the end of the current subscription period

4. Refund Process

To request a refund, please contact us at [email protected] with:

• Registered account email
• Invoice or payment reference
• Reason for the refund request

Approved refunds will be processed using the original payment method where possible. Processing time may vary depending on the payment provider.

5. Contact Us

If you have questions regarding this Refund Policy, please contact:

• Email: [email protected]
• Company: PT Karya Insan Asia
• Address: Ihsan Residence 2, A18, Kecamatan Cipayung, Kota Depok, Indonesia